Last updated: March 2025
1. Introduction
Noble Freight Services Pty Ltd ("we", "us", "our") respects your privacy. This policy describes how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name, position, and contact details (email, phone, business address)
- Company name and ABN
- Shipping and consignee details required to perform our services
- Billing and payment information
- Correspondence and enquiry details
- Technical information when you visit our website (IP address, browser type, pages viewed)
3. How We Use Your Information
We use personal information to:
- Provide our freight forwarding, customs and logistics services
- Communicate with you about quotes, shipments and account matters
- Comply with legal, customs, biosecurity and tax obligations
- Improve our services and respond to feedback
- Send relevant industry updates (you can opt out at any time)
4. Disclosure to Third Parties
We may disclose personal information to overseas agents, carriers, customs authorities, government agencies and other third parties only to the extent necessary to perform the services you have requested or to comply with the law. We do not sell personal information to anyone.
5. Cross-Border Transfers
Because international freight forwarding involves parties in many countries, your information may be transferred to and stored in overseas locations including (but not limited to) China, Singapore, the United Arab Emirates, the United Kingdom, the European Union and the United States. We take reasonable steps to ensure overseas recipients handle information consistently with the Australian Privacy Principles.
6. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
7. Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.
8. Cookies & Analytics
Our website uses cookies and, where enabled, analytics tools (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings; some site features may be reduced as a result.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner — www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the "Last updated" date shown above.
11. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us:
Noble Freight Services Pty Ltd
Unit 5, 30 Dellamarta Road, Wangara WA 6065
Email: noble@noblefreightservices.com.au
Phone: +61 8 6201 0708